Common issues

Please check the FAQ before contacting support.

General help

Consult the documentation for further info on how to use FolderSync.

Request refund or transfer of license

If you want to request a refund within 72 hours after purchase or transfer your license to another Google account fill out this form.

Sending log file to support

If you have a specific problem with the app, then please include a log file using the procedure below. Please only send log files if requested by us. Note that log files can contain sensitive data.

How to create and send a log file


FolderSync is the ultimate file syncing and backup solution for Android, Windows, Macos and Linux users.



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