Privacy
Storage and processing
All data in regards to accounts, folderPairs, sync log and so on, that is needed for the app to function, is stored locally on your device in the app database on the device/computer storage. We do not have access to it. No processing of your information happens on our servers, you connect and sync files directly to the cloud provider or server you have configured.
Crash reporting and analytics
We use Sentry and Aptabase for Desktop and Firebase Crashlytics for Android in order to register errors and crashes and it also gives us some general anonymous statistics such as number of active users per month etc.. An error report can contain operating system/device model name etc, but NOT any Personally identifiable information (PII) like username, email, device id, IP address etc.
We do no track any information in regards to your files, accounts or credentials. We do not sell or share any data with other companies or organizations.
Check out our privacy policy for more info.
Opt out from analytics
Although crash reports and statistics are very helpful to us, you can of course opt out on the settings screen at any time if you so desire.
What we track
For the sake of transparency below you can see what analytics event we track.
General event info
- OS name (eg. Windows, Linux, Android)
- OS version (eg. Windows 10, MacOS 15.0, Android 14)
- Device language (eg. Danish, English)
- App version (eg. FolderSync 2.0.0)
- App build number (eg. 20)
Events
| Event name | Event data | Notes |
|---|---|---|
| App started | hasValidLicense (true|false) | |
| App shutdown | None | Desktop only |
| Start trial click | None | Desktop only |
| Purchase clicked | None | |
| Welcome screen shown | None | |
| Add folderPair click | None | |
| Sync all click | None | |
| FolderPair created | folderPairType (V1|V2) | |
| Sync finished | folderPairType (V1|V2), syncStatus (SyncOk|SyncFailed etc.) |