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Support

How can we help?

Most questions are answered in the FAQ and documentation. If you're still stuck, our support team is here to help.

FAQ

Quick answers to the most frequently asked questions. Most issues can be resolved here.

  • · Sync configuration problems
  • · Cloud provider setup issues
  • · Performance and troubleshooting
Browse FAQ

Documentation

Step-by-step guides and best practices for getting the most out of FolderSync.

  • · Setup and configuration guides
  • · Advanced features and tips
Read documentation

License & refunds

Request a refund within 14 days or transfer your license to another account.

Fill out form

Email support

For issues not covered by the FAQ or documentation. Please include log files if requested.

kd.ticat@troppus

Sending log files

If support asks for log files, follow these steps. Only send log files when requested by our support team.

  1. 1

    Enable debug logging

    Go to the app's about screen by clicking the settings icon on the dashboard and enable [Debug logging].

  2. 2

    Reproduce the issue

    Redo the function/action that fails so it gets logged.

  3. 3

    Export logs

    Return to the about screen and export logs to a zip file.

  4. 4

    Send to support

    Email the log file to kd.ticat@troppus

Privacy notice: Log files may contain sensitive data. Only send them when specifically requested by our support team.